DURING THE COVID-19 PANDEMIC SHIPPING ON ALL MADE TO ORDER ITEMS WILL BE DELAYED! ALL READY-SHIP ITEMS WILL BE FULFILLED RIGHT AWAY AND UP TO THE GOVERNMENT GUIDES LINE COMPLIANCE.
We are still taking orders for all items on our website and will guarantee fulfillment as soon as we are able to. We are operating on a smaller scale and closely following the government guides line. During this time we will be offering free shipping on all Italy orders as an apology for the inconvenience. I will be updating this page regularly to keep you informed. You can email firstname.lastname@example.org for additional questions. Your understanding and continued support during this time is beyond appreciate and is what will help our small business weather this storm. Thank you so much!
Wecurrently work through PayPal. It’s the most trusted and well known payment method used worldwide. You can pay with any major credit card or get a Paypal account, it’s free and easy. We do not accept personal checks, money orders or direct bank transfers.
We ship most of orders between 2 to 5 business days after purchase, except when differently specified by purchasing preorders. Orders are not delivered on the weekends or federal holidays. We ship to Italy, all UE destinations, Turkey and Middle East, USA, Canada, Asia, Australia and South America. Italian orders will be shipped via SDA www.sda.com
which usually takes 2-3 days. Italian, other European and International orders will be shipped via DHL www.dhl.com
, which usually takes 3 to 4 days delivery time for Europe, 3 to 5 for ExtraEU and 6 to 8 days for remote destinations, but can be delayed, depending on your location. Upon shipment, you will receive a confirmation e-mail with your tracking number. You can check the location of your package anytime on the SDA/DHL site, using your tracking number. If you haven’t received your tracking number and you’re willing to know it, just drop us an email at email@example.com.
Annamaria Vitale is not responsible for lost or stolen packages or unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier it self, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package or contact firstname.lastname@example.org, we'll try to help.
In the case that SDA or DHL is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or whatever, Annamaria Vitale is not responsible for payment of return shipping costs levied by the courier. Similarly, Annamaria Vitale is not responsible for the paymentof re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
All prices on oursite are listed in Euros, and charged in Euros. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculationusing up-to-the-minute exchange rates: XE.com - Foreign Exchange Rate Calculator
Returns are accepted within 14 days for domestic and international purchases from the date of receipt. For items received after this time period, we reserve the right to deny the return. We reserve the right to refuse a return or exchange if the merchandise in question does not meet our standards. Where provided, all original packaging to accompany the item must be included and returned in its original condition.
Returns must be received in NEW and UNWORN condition and with al ltags attached. Bags that are returned with marked leather, stains, without a box, or in a damaged box may not be accepted, and may be sent back to the customer.
All returns must be shipped via traceable and insured mail.
In the event that you choose to forgo secured tracking, Annamaria Vitale is not responsible for the package if it is lost or otherwise not received.
Shippingis non-refundable except in cases where we have made a mistake.
HOW TO MAKE A RETURN
In accordance with the Italian Consumer Code, the customer has 14 days to withdraw from the contract (via a statement sent by email) from the date of receipt of the goods, and has another 14 days to return the goods and get the refund.
The return request can be made by writing an email to email@example.com to request authorization.
Annamaria Vitale reserves the right to request a photographic proof of the goods.
Upon receipt of the authorization, the goods must be dispatched within 14 days by courier indicated by Annamaria Vitale on the pick-up date communicated by Annamaria Vitale along with the copy of the order and an explicit statement that the product is intended to be returned and its refund is required, to the following address
via Pontinia, 18
00034 Colleferro Rome (Italy)
Shipping costs will be charged to Annamaria Vitale.
Annamaria Vitale reserves the right not to proceed with the change of damaged, intact or obviously used goods. If the product is not in the conditions indicated, Annamaria Vitale may deduct 10% of the amount due for the refund.
Annamaria Vitale reserves the right to refuse to make changes or accept returns when not authorized.
The refund, equal to the value of the product made, will be made through PayPal for payments made with PayPal.
For more information please contact the Customer Service at: firstname.lastname@example.org
HOW TO REPLACE A DEFECTED PRODUCT
The replacement of Annamaria Vitale products purchased online that exhibits defects may be requested by writing an email to email@example.com, attaching one or more photographic evidence.
Upon receipt of the authorization and according to the directions received, the goods must be dispatched within 14 days by courier indicated by Annamaria Vitale on the day of pick-up communicated by Annamaria Vitale along with the copy of the order, the authorization letter and the copy of shipping costs refund receipt, to the following address:
via Pontinia, 18
00034 Colleferro Rome (Italy)
Shipping costs will be charged to Annamaria Vitale
HOW TO CHANGE A WRONG PRODUCT RECEIVED
If you receive an Annamaria Vitale product other than the one ordered, you will need to proceed as above (see "How to replace a defected product") and by writing an email to firstname.lastname@example.org within 14 days of delivery.
Annamaria Vitale will not accept the returned goods if the return does not comply with all the terms and conditions set forth in the Return Policy. In these cases the merchandise will be returned to the sender at the original shipping address.
Annamaria Vitale iscommitted to protecting your privacy. All the personal information you provide during the payment through PayPal is used to process your orders or to contact you regarding a particular transaction. All the information are treated seriously and with full respect to your privacy. Annamaria Vitale guarantees the information you enter will not be disclosed to any outside organization or third party.